“Due to the automation of Vodafone’s billing processes — which it was not possible to interrupt in a timely manner,” explained the company.
The customers of Vodafone Portugal of the areas affected by bad weather will be reimbursed do valor billed through credit from the next invoice, an official source from the telecommunications operator explained to Lusa this Monday.
Lusa contacted the operators after some customers in areas affected by the bad weather who were left without communications stated that they were receiving invoices without credit.
Official source from Vodafone Portugal explained to Lusa that “due to the automatism of Vodafone’s billing processes — which it was not possible to interrupt in a timely manner — invoices were issued to some customers who were left without service as a result of Kristin’s depression.”
However, “these customers will be reimbursed of the amount invoiced through credit from the next invoice”, assured the same source.
Lusa also contacted Meo and NOS about the topic.
Resilience, satellite
The Metropolitan Region of Coimbra reinforced the territory’s resilience in the face of catastrophe situations and distributed satellite communication systems across the 19 municipalities.
“This need had already been identified during the passage of Storm Leslie [2018] in our territory, and it has now been possible to reinforce the Region’s communication capacity through the integrated territorial investments foreseen in PT2030”, said the Metropolitan Region of Coimbra.
The objective was to ensure that the Municipal Operational Coordination Centers maintained communication capacity uninterrupted, even in the event of a collapse of communications infrastructure. According to the Metropolitan Region, the operation extended beyond the county seats “to protect the most vulnerable populations”.
On Sunday, almost 2,000 E-Redes customers in areas affected by Depression Kristin were still without electricity.
