Google establishment evaluation quickly descended from 4.5 to 3.5 stars after a wave of negative comments.
The client was in Audrey Patisserie, A pastry shop in Oderzo, Italy. Asked for a croissant cut in half. When the bill came, he noticed that he had to pay 10 cents for this cut on croissant.
As happens in other situations, the case was spread on social networks (the client herself made the first publication): “This is not the price, but the principles”appointment or.
Among the comments, it reads: “It must hate customers to charge 10 cents to cut a croissant.”
But the online consequences were not for comments or jokes: the assessment of the restaurant in Google rapidly descended from 4.5 to 3.5 starsafter a wave of criticism.
Pastry owner Massimiliano Viotto justified: “It’s not a blow. It is a conscious choice that we defend with pride and conscience, ”quotes the.
Viotto explained that the 10 cents cover the cost From an additional dish, an extra napkin and the extra handling required to cut the croissant correctly. “This is how we guarantee the quality”.
He added that this is a well -known practice and that the information was available – although it did not appear on the menu: “We have a plate in the box informing about this extra ”.
Who saw and commented on the subject, besides calling “parasites” and “worms” to the owners, suggested the boycott To the establishment, until Audrey Patisserie Close. Massimiliano Viotto recalls that many of the critics have never even entered their pastry.
Despite the revolt in the internet world, Viotto guarantees that There was no significant break in sales – But it is aware that, in the medium term, new reviews on Google can have consequences, especially with tourists.
But the owner still adds relaxed: “Coffee at Audrey Patisserie’s counter costs 10 cents because there is no table service. They may report on it.”
