Many passengers share uncomfortable experiences on social media, and the problem almost always starts with a simple misplaced sentence
An app driver needs to understand that the passenger experience goes far beyond just taking them from one point to another.
The way he communicates, the tone of voice and even the words chosen can define whether it will be pleasant or embarrassing.
Therefore, knowing what not to say is as important as driving safely.
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Many passengers share uncomfortable experiences on social media, and the problem almost always starts with a simple misplaced sentence.
With that in mind, we’ve listed 12 phrases that an app driver should never say during a race — and we explain why.
12 phrases that an app driver should never say during a race
1. “Do you live alone?”
This question sounds invasive and can make the passenger uncomfortable or even afraid.
Avoid any kind of personal comments about the client’s life.
2. “Can I add you on WhatsApp?”
Mixing work and personal life is a serious mistake.
This attitude may seem like an inappropriate approach.
3. “Are you married?”
Another type of curiosity that shouldn’t happen.
The app driver must stay focused on the race, without getting into personal matters.
4. “Do you want me to take you another way?”
Unless the app says so, this phrase may sound suspicious.
The ideal is to ask in a professional manner, explaining the reason for the suggestion.
5. “This app is expensive, right?”
Complaining about the platform is never a good idea.
This gives a negative image and makes the passenger feel like they are part of a problem that is not theirs.
6. “You look tired, has something happened?”
Even if the intention is good, this question can seem intrusive.
Prefer respectful silence or neutral comments.
7. “I’m just going to respond to a quick message.”
Never say that — much less do it.
Using a cell phone during the race is dangerous and conveys a lack of professionalism.
8. “You don’t need to buckle up, it’s close enough.”
In addition to being wrong, this phrase encourages a traffic violation.
The app driver must always value safety, without exceptions.
9. “Wow, this neighborhood is dangerous.”
Avoid judgments about locations.
The passenger may feel offended or embarrassed, as they may live there.
10. “My car is a little dirty today, sorry.”
Cleaning is the driver’s responsibility.
If the car is not in good condition, it is best to resolve the issue before starting the day.
11. “I’m going to turn off the air, it’s wasting a lot.”
Passenger comfort must be a priority.
If air conditioning is available, it is mandatory to maintain it when the customer wishes.
12. “Let me tell you what happened to a previous passenger…”
Avoid gossip or personal stories.
The environment must be neutral, calm and safe for both.
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