Young woman pays extra fee to travel on Ryanair from Porto but was prevented from getting on the flight: “He told me I had to delete the video”

“I had many names”: Portuguese woman is almost prevented from boarding a Ryanair flight and this was the reason

An incident involving a digital influencer and the airline Ryanair is generating strong repercussions on social media, after the passenger was prevented from boarding a flight from Porto Airport. The episode occurred shortly before the match and ended up being shared by her, who reported what happened to millions of followers.

According to the newspaper, Joleen Weiss was turned away at the gate after a verbal confrontation with an employee. The situation developed in a context of increasing tension, at a stage close to the boarding gate closing, and ended up culminating in an immediate decision on the part of the company.

According to the same source, the influencer was recording images at the airport to share on social media when she was approached by an airline employee. The recording would have motivated the team’s first intervention at the scene.

The passenger stated that she was asked to delete the recorded content, under threat of police intervention. “She told me that I had to delete the video or call the police,” he said, adding that he ended up complying with the request at that moment.

Requirements before boarding

Furthermore, the employee requested not only the deletion of the main video, but also the removal of the file from the deleted content folder. The influencer says she followed all instructions to avoid additional complications.

After that moment, writes the newspaper, a new demand arose. Another member of the company allegedly forced the passenger to pay an extra fee of 65 euros for unchecked baggage, an amount she ended up paying.

@joleenw

@Ryanair u have lost a genuine customer because I have never ever been treated like I was by isabella at ur Porto location, ever in my life. It’s very clear how you treat your customers, and I would rather pay an extra $300 for a ticket than be treated like this and just plain out scammed. I am the most positive and happy person, and to be treated harassed like this is extremely disappointing and disheartening. I would think twice before flying them #ryanair #ryanaircrew #ryanairstories #neverflyryanair

♬ original sound – joleenw

Vídeo TikTok @joleenw | DR

The moment that changed everything

After fulfilling the requirements and with boarding practically assured, the situation changed suddenly. According to the New York Post, the influencer insulted the employee in the final moment before boarding the plane.

“It doesn’t hurt to be nice”, he reportedly said after uttering an insult, in a sentence that ended up triggering an immediate reaction from the team. The same source says that this moment was decisive for the outcome of the case.

Faced with the insult, the employee allegedly refused the passenger entry onto the plane. “That’s it. You’re not going to get on the flight”, he reportedly said, according to the report shared by the influencer herself. Despite having already paid the additional fee and being about to board, the decision was maintained. The publication adds that the company chose to prevent boarding based on the behavior recorded at that time.

After the incident, the influencer shared several videos where she appears visibly emotional and critical of the treatment she received. “It was the least professional experience I’ve ever had,” he said, quoted by the newspaper. However, according to the same source, the majority of online reactions were not favorable. Several users considered that the passenger’s attitude justified the decision taken by the airline.

Opinions divided, but trend is clear

Among the highlighted comments, there were direct criticisms of the behavior described. “I was never prevented from boarding, but I also never insulted employees”, wrote a user, quoted by the same newspaper. Others reinforced the same idea with messages, such as “verbal abuse is not acceptable”, while some pointed out inconsistency between the behavior and the public image assumed by the influencer.

The episode is now being discussed as an example of the limits of behavior in an airport context. The company’s decision came after a specific moment of direct verbal confrontation. The situation occurred at Porto Airport and continues to circulate on social media, fueling a broader debate about individual responsibility, rules of conduct and the actions of airlines.

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