Paulo Novais / LUSA
More than 4 thousand complaints last year, first quarter with an increase of 21%. Outdated technological systems.
The sector of insurance was the target of more than 4 thousand complaints over the past year, an increase of practically 4%.
Only in first trimester This year – and largely because of the January storms – there have already been almost 1,400 complaints. It’s a 21% growth compared to the first quarter of 2025.
The numbers appear in , with data from the Portal da Queixa.
Insurance companies account for the largest volume of incidents. And this increase is a consequence of “operational fissure” in the sector, reads a statement sent to ZAP.
This “fissure” is mainly related to one source: insurance continues to depend on outdated technological systems – this to respond to an increasingly digital and demanding consumer.
The areas of expert opinion and of claims management “suffer” more from this failure. In fact, and again related to the storms, in this context of inspections and claims settlement there was a 94.44% increase in the number of complaints.
As companies Insurance companies are the biggest target of complaints in this first quarter (44.28%). Generali Tranquilidade, Fidelidade and Ageas Seguros are the insurance companies most cited in complaints.
Plans for health and health insurance. Here with Medicare, Médis and AdvanceCare Saúde at the top of the list.
Consumers are increasingly complaining about purchasing decisions coverage, charges and contractual conditions – and not so much due to basic service failures.
