The company Crystal positioned herself after Anvisa (National Health Surveillance Agency) determineon the morning of this Wednesday (3), the collection volunteer of products from batch LZ1 VAL200127 3 P 200126 of the brand’s Mineral Water. The measure falls on the product in the line “without gas”.
In a statement, the company states that “since notification, analyzes have been carried out on more than 300 samples in the process and products, all with negative results for any microorganisms indicating contamination.”
Furthermore, he indicated that there is no indication that the specific batch is still available on the market.
Another point raised by the company is that consumers who have water Mineral Crystal Natural 500 ml without gas should get in touch with the Customer Service (SAC) for guidance on replacement or refund.
According to the position, the person responsible for bottling the indicated batch is Mineração Bom Jesus (MBJ), which informs that the preventive collection process is already in the finalization phase.
See the full statement:
“Mineração Bom Jesus (MBJ) informs that it is finalizing the preventive and voluntary recall of a specific batch of Natural Crystal Mineral Water 500 ml still.
The batch, bottled in January, has restricted distribution and was sold only in the Federal District, in specific municipalities in Tocantins (Arraias, Combinado and Novo Alegre), Goiás (Águas Lindas de Goiás, Luziânia, Novo Gama, Valparaíso de Goiás, Cidade Oeste, Santo Antônio do Descoberto, Planaltina de Goiás and Cristalina, Formosa, Campos Belos, Alexânia, Abadiânia and Catalão) and in the cities of Sorocaba, Itapetininga, Itu, São Roque and Tatuí (SP).
During an inspection by the Health Surveillance, in March, at a specific point of sale located in the Federal District, the presence of Pseudomonas aeruginosa was identified in a sample collected. Since notification, analyzes have been carried out on more than 300 samples in the process and products, all with negative results for any microorganisms indicating contamination. Considering the high turnover of the product at points of sale, there is no indication that this batch is still available on the market.
We reinforce our permanent commitment to high quality and safety standards, recognized internationally, and continue to cooperate in a technical, responsible and transparent manner with the competent authorities.
Consumers can maintain confidence in consuming the brand’s products, while the company advances in the necessary assessments to fully clarify the case with regulatory bodies. Finally, we reiterate that the Crystal brand is produced from different sources of mineral water throughout the national territory, according to the bottler responsible in each region, all duly licensed and inspected by the competent bodies.
We emphasize that this measure refers exclusively to the batch mentioned, bottled by Mineração Bom Jesus (MBJ), and has no relationship with other batches or products of the Crystal brand. The manufacturing unit remains operating normally and strictly complies with the highest quality and safety standards, with certified processes, continuous monitoring and full compliance with current legislation.
Consumer guidance
Consumers who may have units from batch P 200126 (read LZ1 VAL 200127 3 P 200126 on the packaging) must contact Consumer Service (SAC) for guidance on replacement or refund.
How to identify the batch
Lot: P 200126 (read LZ1 VAL 200127 3 P 200126 on the packaging)
Validity: 01/20/2027
About Pseudomonas aeruginosa
It is important to highlight that Pseudomonas aeruginosa is considered an opportunistic bacteria. Ingestion is not a typical route of infection and, according to the available scientific literature, there is no relevant association between its ingestion and the occurrence of adverse health effects in the general population.”
SAC
📞 0800 061 5000
✉️ contato@brasal.com.br
What does Anvisa recommend to do with water?
The product measure raised questions about what consumers should do if they have the products at home.
According to the supervisory body, the It is recommended that customers first check whether they have products from the indicated batch at homemanufactured on 1/20/2026 and valid until 01/20/2027.
Then, in addition, the Anvisa asks consumers to await the company’s public guidelines on return and refund measures.
According to information presented by Crystal to Anvisa, the product recall began immediately at distributorsand about 99,2% of the batch units would no longer be available on the shelves for consumer purchase.
Understand the determination
Anvisa’s measure covers 374.4 thousand 500 ml bottles distributed in the Federal District, Goiás, Tocantins e São Paulo. The decision was taken after Lacen-DF identify the presence of the bacteria “Pseudomonas aeruginosa” in product samples, the same as found in Ypê products.
Anvisa releases Ypê production; Items manufactured until March remain suspended
The samples were found in a factory in Luziânia, in the state of Goiás.
The health surveillance department ordered the closure of the site, after the counter-evidence test, and reported the case to the Anvisa.
The prohibition applies to sale, distribution and use. Collection is restricted to lote LZ1 VAL 200127produced on 01/20/2026 and valid until 01/20/2027, and only units from this specific batch are subject to the measure.
To date, there are no records of consumer complaints about the batch.
