The new tourism season in Spain began under strong criticism from international travelers. During the early weeks of April, complaints about the state of passenger support services were multiplied at various points of arrival.
Complaints multiply and denounce serious failures in services
According to the complaints are concentrated at Palma airport in Majorca, at the Balearic Islands in Spain, where passengers with reduced mobility have faced long periods of waiting, lack of assistance and equipment in poor condition.
According to reports, wheelchairs and transport vehicles are damaged, dirty and, in many cases, obsolete. In addition to not meeting minimum safety standards, these equipment does not arrive to meet the demand. The situation, with summer at the door, raises serious concerns about the airport’s response capacity.
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There are reports of passengers left waiting for more than half an hour after landing, in transition zones without any support. In some cases, the travelers themselves, even with locomotion difficulties, chose to go through great distances on foot, fearing to lose calls or flights.
In addition to the delay, the absence of clear communication, flaws in signaling and insufficient rest zones were also pointed out. The reported conditions have caused discomfort and revolt among users.
Experience is being widely shared on social networks and tourism forums, with appeals to the intervention of responsible entities and alerts for other potential visitors.
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Professionals without proper means or preparation
An assistance team spokesman stated that workers are being placed in high-demand situations, often without preparation to deal with dozens of passengers at the same time. The lack of specific training aggravates the difficulty in responding effectively to the needs of users.
In addition to constant pressure, professionals often refer to frustrated passengers. Resources scarcity and operational mismanagement are pointed out as main reasons for the tension environment that is lived daily in place.
The situation has caused physical and emotional wear in teams, which call for reinforcement of means, better working conditions and psychological support.
Authorities pressured to act before summer
With the tourist flow increasing in the summer weeks, the pressure for a response from the airport and regional government is growing for a response. Several sector unions and associations have already requested the immediate replacement of equipment, reinforcement of the assistance teams and implementation of contingency urgent measures.
Palma airport is one of the main entry doors on the Balear islands, and it is essential to ensure that all passengers, regardless of their physical condition, are welcomed with dignity and safety.
If problems persist, there may be consequences in the international reputation of Spain, which receives thousands of British tourists every year. So far, no official statement has yet been issued in response to the accusations.
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