SAN JOSE, CALIFORNIA – After the The New York Times reporting that Amazon plans to automate 75% of its operation, Kelly Nantel, director and spokesperson for Amazon, stated that the information is “incomplete and misleading”.
In a statement sent to a group of journalists during an event in San Jose, California, in which the InfoMoney was present, Nantel stated that the leaked documents “appear to reflect the perspective of just one team and do not represent the overall hiring strategy across our various operational lines of business — neither now nor in the future.”
Although the company did not directly refute the published numbers, investments in artificial intelligence have been growing significantly. In recent years, billions of dollars have been invested in this direction on a global scale.
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According to the The New York TimesAmazon’s automation team hopes to avoid hiring more than 160,000 people in the United States by 2027, which would save about 30 cents per item picked, packed and delivered to customers.
Furthermore, the company projects that, with the advancement of robotic automation, it will be able to avoid an increase in the workforce in the US in the coming years, even though it expects to double sales volume by 2033. In practice, this would mean that more than 600 thousand people would not need to be hired.
Despite the projections, Nantel highlighted that “no company has created more jobs in the US in the last decade than Amazon”. She also mentioned that the company continues to actively hire at its facilities and recalled that there are 250,000 vacancies open for the year-end period.
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However, as determined by the InfoMoneythese vacancies are temporary and do not guarantee the permanent hiring of workers.
For example, in Brazil, in 2024, Amazon hired 6.5 thousand employees, bringing the total number of employees to 18 thousand. This year, the company already has 36,000 employees in the country, but has not yet revealed how many of the 250,000 global vacancies will be allocated to Brazil.
Currently, artificial intelligence already influences approximately 75% of orders delivered globally by Amazon.
Tye Brady, global technology and robotics leader at Amazon, said the company seeks to create an integration between AI and the workforce.
“Each robot that masters a movement in the operation is part of a larger structure. They take on repetitive or physically exhausting functions for employees, allowing these employees to dedicate more time to reviewing customer orders, minimizing errors in deliveries. We project a future where AI and robotics are seamlessly integrated with the human experience”, declared Brady during the event Delivery The Futureheld by Amazon in San Jose, California.
* The journalist traveled at the invitation of Amazon
