Historical increase in complaints, in general, in telecommunications. Digi and MEO lead in their fields.
2025 was a record year in complaints about the telecommunications in Portugal: a historic increase of 37%, a total of 14 thousand complaints.
The data appears in the recent Barometer of the State of Telecommunications in Portugal.
In the premium segment, the MEO leads with 38.30% of complaints, followed by NOS (32.98%) and Vodafone (23.17%).
In low-cost brands, the Digi Portugal has 74.94% of complaints. It is the “reflection of accelerated growth that exceeded operational capacity”, reads a statement sent to ZAP.
Customer service (38.19%), billing (22.10%) and service failures (17.01%) are the most frequent reasons for complaints.
Overall, the segment low-cost almost quadrupled complaints: increase of 271.65%.
WOO, UZO and Amigo did not register many complaints. WOO stands out with a satisfaction rate of 92.5%.
Lisbon and Porto account for almost half of the complaints.
