Cristina Junqueira, co-founder of Nubank, acknowledged in a post on Instagram the bank’s operational error on Friday (12), which caused some customers to receive notifications citing the “closure” of the financial institution’s operations. She classified the episode as “bizarre”.
“What bizarre error was that? Help, explain it to us”, asked a user on the social network to the co-founder of Nubank.
“Man, really bizarre. But that’s exactly what it was, an operational error. A person who submitted a PR who ended up accidentally activating the protocol that exists when something like this happens. The messages went to a very small portion of customers, but of course it causes an inconvenience,” wrote Cristina Junqueira. “We sincerely apologize to everyone who received incorrect information. Anyway, another lesson and we are already taking action to ensure it doesn’t happen again,” she added.
Another person also commented that she must have been “very angry” about the situation. “Yes, and it wasn’t just me, we all were. But we acted quickly to correct it”, he highlighted.
The company advised customers to request a guarantee from the FGC (Credit Guarantee Fund), but both the financial institution and the Central Bank confirmed that operations are continuing normally.
“Nubank informs that a specific operational error, already identified and resolved, caused the sending of inappropriate messages to a portion of its customer base on June 12, 2026. The institution remains with all its licenses active and without any impact on its operation, which continues with security and stability. We apologize to our customers for what happened and reinforce our commitment to maintaining the quality of the services provided and transparency in the relationship with everyone”, highlighted the bank in an official position.
