Xiaomi
Many buyers know that they have had bad experiences, ending up with cars that hid serious problems.
Around 24 thousand people involved, from various countries, and the main conclusion is: car sellers may believe they are transparent, but buyers do not have this perception.
The survey was carried out between April and July last year, by carVertical.
67% of car sellers guarantee to be completely honest and share the entire vehicle history, even the unpleasant parts.
But at the same time, precisely the same percentage (67%) of buyers say they distrust sellers… right from the start.
Many buyers remember the bad experiences who had: bought cars that hid serious problems and/or manipulated mileage.
They were years of cases like this, reads a statement sent to ZAP, which created widespread distrust – and buyers became more cautious.
To try to convince buyers more, the majority (71%) of sellers are willing to provide the VIN (vehicle identification number, a unique 17-digit alphanumeric code that is a car’s “citizen card”), if the interested party asks for it. This way, the buyer can do their own checking.
Buyers are more demanding, they want greater transparency – and sellers feel almost obliged to be more open about the history of the cars.
The same survey shows a clear diversity regarding where to buy a car: 35.6% of respondents do not care about the place, 35% prefer private sellers and 29.4% choose dealerships.
