Disney+ image quality has dropped. Customers from Lower Saxony must demand a refund

Disney+ image quality has dropped. Customers from Lower Saxony must demand a refund

Reproduction / Disney

Disney+ image quality has dropped. Customers from Lower Saxony must demand a refund

Disney+ content

Premium content is worse. An extensive legal dispute is ongoing between Disney and technology company InterDigital.

A Disney ea InterDigital, US technology company, are in a long judicial dispute.

The lawsuit began as a global patent offensive by InterDigital against Disney. InterDigital began the accusations almost a year ago, alleging that the Disney was using its intellectual property without a license.

Disney no longer supports Dolby Vision e HDR10+. The content appears in the standard HDR10 format, with lower quality of service premium.

However, the process extended to several countries, including Germany. In November, for example, the Munich Regional Court ruled that the Disney+ channel infringes InterDigital’s rights by broadcasting videos with dynamic HDR images.

Consequence of court decisions in this patent dispute: Disney was forced to restrict the availability of some video formats premium high quality, such as Dolby Vision and 3D, on your platform.

I.e, Disney+ content now has lower quality in the image.

Now, according to the Lower Saxony Consumer Protection Center, customers of the streaming they can demand a refund.

The magazine indicates that the legal situation is clear in favor of customers: if the promised or expected image quality characteristics do not correspond to what is supposed, in a subscription premium, It is a legal defect.

The legal process with another company is a “completely irrelevant” for customers. Only Disney is responsible for ensuring the advertised and paid quality.

Affected subscribers can recover part of the amount already paid for the subscription for the period in which they had – or still have – access to lower streaming quality.

Disney has already confirmed that it has been forced to make changes to the availability of some video formats premium. “We deeply regret that this was necessary and share our customers’ frustration.”

It should be noted that Portugal It is also one of the countries affected by this dispute in the courts.

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