A group of ABANCA clients continue to claim at least 425,000 euros following alleged unauthorized transfers, in a case that remains unresolved. According to , several customers accuse the bank of refusing to return amounts withdrawn from accounts and of not taking responsibility.
The problem is not new and involves similar situations reported in different parts of the country. According to the same source, there are customers who say their accounts were practically empty, without any prior warning or blocking of operations.
The operations in question would have been carried out through digital services. The newspaper writes that the injured parties guarantee that they did not authorize any of the transfers that gave rise to the financial losses. In some cases, the amounts involved are high. The publication adds that there are customers reporting losses of tens of thousands of euros in a single operation.
Reports of emptied accounts
Among the testimonies is that of Dina Machado, who reports a situation that occurred in July 2025. The same source mentions that the client detected a transfer of around R$100,000 that she claims she did not authorize. “The account was practically zero and no one at the bank found it strange,” he said, quoted by the same newspaper, highlighting the absence of warning mechanisms for transactions outside the usual pattern.
Discontent led to public actions. According to Correio da Manhã, in November last year, around two dozen customers gathered in Caldas da Rainha to report the losses and demand answers. According to the same source, participants accuse the institution of security flaws that would have allowed improper access to bank accounts.
High values at stake
Among the reported cases, there are significant losses. The newspaper writes that one of the clients claims to have been left without 85 thousand euros, in a situation that she says she did not authorize.
“They didn’t give us any answers, they just sent a letter saying they weren’t responsible,” said Elisabete Rebelo, adding that those affected intend to continue demonstrating until there is a solution, according to the same source.
The bank rejects any internal failure. The ABANCA group maintains that the operations were carried out using the legitimate credentials of the customers themselves. The institution indicates that no vulnerabilities were detected in the systems. “According to the internal audits carried out, these crimes do not result from any failure or vulnerability in the bank’s IT systems”, he explained at the time, cited by Correio da Manhã.
Explanation for transfers
The bank points to external schemes as the origin of the situations. The publication adds that these practices include fraud attempts through phishingmisleading messages and calls. According to the bank, this is a growing phenomenon. “These are increasingly sophisticated external schemes”, says the same source, highlighting the increase in this type of case in the financial sector.
Despite the positions taken, the conflict remains. Customers continue to demand refunds and accountability from the institution. The case remains unresolved and without agreement between the parties, with the injured parties insisting that they did not authorize the operations and the bank maintaining its position.
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